Next Day Delivery

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Returns

We understand that from time to time a customer may need to return their order back to us.

To do so, you must first request a RETURNS CODE from us and fill in a Returns Form. You must do this WITHIN 14 DAYS of receipt. No returns code will mean we are unable to process the return and your package may be returned to you at your expense.

Please note the following:-

Faulty goods - Any returnable items which may seem faulty that are within warranty can be sent back to us for repair/replacement. It is the responsibility of the customer to pack the items well so they arrive back to us safely. We strongly recommend sending items back by an insured, traceable delivery service. Once received back and after testing, if the returned product is deemed to have no fault and is down to poor troubleshooting by the customer, it will be the customer’s responsibility to collect the item from us or pay a delivery charge to have it re-delivered. It is strongly recommended that you contact us first to try to resolve any issues you are having as more often than not we find that a returned item does in fact work, but just wasn’t operated or troubleshooted correctly.

If you are returning item(s) for a refund then the goods MUST be returned in a re-sellable condition i.e. same condition as you received it in and complete with all accessories and packaging, otherwise we may not be able to provide a full refund.

Please note that all inks are non-returnable for hygiene reasons unless damaged on arrival, or faulty and the returns procedure has been followed.